Data Collecting System
Data Collecting System (web-based CATI survey software)
Our proprietary online platform Data Collecting System (DCS) is a business intelligence solution combined with experienced call center operators that can handle market research engagements for CATI surveys, nationally representative of all sizes. Using our software we work quickly, efficiently and are focused on quality, all at competitive prices.
Our tool was tailored to the needs of market research studies related to telephone interviews.
Our tool was tailored to the needs of market research studies related to telephone interviews.
- survey design
- performs survey routing automatically based on the inputted answer; if a respondent answers ‘yes’ to a specific question, the CATI software will automatically display the correct next question
- allows rotation of questionnaire sections, questions, statements
- control of various filters depending on the target
- inputs and uploads data to a central system automatically, removing the need for manual data input based on pen-and-paper questionnaires. This dramatically reduces data processing errors and time spent uploading data
- data collected is securely stored
- clean and accurate database
- automatically tracks survey production statistics, including response rates, completion rates, dropoff rates
- allows for remote oversight of interviewers through analytics, including total interview length, individual question length, and response patterns, which can be automatically fed into a quality assurance dashboard and monitored regularly
- call scheduling
- sample management
- automatically attach call recordings to completed surveys according to permission of the respondents which can be examined for further data quality checks
- automatic dialing
- monitoring fulfillment of sample quotas
- randomization of databases with contacts with possibility to record respondents' open answers and other capabilities focused on the quality of CATI projects carried out
- our screen-sharing functionality allows supervisors to keep the quality of work on a high level
- interviewers can focus on the interview rather than other items such as survey routing