Data Collecting System (DCS)

Is a business intelligence solution based on a comprehensive own software up-to-date technology combining the human resources of the company with the devices connected at the internet (including automatic dialer features, Inbound & Outbound calls, modern headphones and allowing real time unique database building);

  • DCS technology it’s an advanced software that ensures data control and data accuracy providing the oversight of carrying out interviews and real-time control;
  • Loading and randomization bases contacts allow uniformity, representativeness and effectiveness;
  • Performance system of recording all calls with call details (date, time, duration, call number) and listening facility in real time through checking stations;
  • Additional, automated accounting of the situation obtained after each phone call (appointment at hour...., refusal, respondent does not meet the selection criteria etc);
  • All the gathered information are being centralized on the Data Collecting System portal, in an electronic variant, from where they can be easily exported in excel and thus processed.
  • Modern and performance technology that ensure accurate collection, processing and reporting of data
  • Validations through correlations script
  • Continuous monitoring for process improvement into DCS application
  • Audio recording of all interviews, storage facility, dialer features, database randomization